Delivery Policy
Delivery charges

For local orders to Hong Kong Island, Kowloon and New Territories, delivery is free of charge for 12 bottles or above, or HKD 80.00 for any orders of one (1) to 11 bottles. Delivery charge will also be waived for self pick-ups at our office at:

2907B Cable TV Tower 9 Hoi Shing Road Tsuen Wan NT Hong Kong

For orders to overseas or any outlying islands in Hong Kong, delivery would be HKD 300.00 per case (12 bottles).

Delivery time

The expected delivery time will vary according to the registered delivery address. For local orders (HK Island/ Kowloon/ NT) in general, three (3) working days can be expected unless otherwise contacted by The HOUSE staff.

Users with orders to outlying islands (HK) or overseas will be contacted by The HOUSE staff separately via phone (local orders) and email (local/ international orders).

Please note that all international shipping rates will not include any local import duty or taxes that may or may not be payable in your chosen country of delivery. User is strongly advised to verify whether any taxes or duties may be payable prior to placing your order. No cancellations or returns for international orders will be accepted.

Returns and Replacements

We will be happy to replace any items within 10 working days after purchase should there be any dissatisfaction with the wine quality. Items to be returned and replaced can either be brought to our Tsuen Wan office in person or shipped to our office at user’s cost. Please note that the user will have to bear the shipping cost for the replacement if that is to be returned to any specific address.

Limitation of Liability

We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

  • Loss or damage was not foreseeable to both parties when the contract was formed;
  • Loss or damage relates to business and/or non-consumers.

Subject to Returns and Replacements, we will not be liable for loss or damage caused by the customer handling the wine, especially for any spillage or breakages.

Under no circumstance whatsoever shall The HOUSE, Macle & Partner, Limited or any affiliates, directors, officers or employees (together, the “Company”) be liable for special or consequential damages including loss of business, and in no event shall any liability of the Company exceed the purchase price of any product purchased.

We reserve the right to cancel any order without notification. However, The HOUSE shall contact the customers and try our best to cope with any specific conditions should there be any issues with the orders.

While we aim to give our customers the most accurate information in relation to their orders, please understand that delivery schedules are subject to change without notice and all customers should refer to the latest updates from The HOUSE staff or contact us anytime should there be any questions.

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